|Contact Us & FAQ||Midifiles.com

Contact Us & FAQ

How to order ?

Orders are made online only :

  1. Search and add your music files to your cart by clicking "Add to cart" button
  2. Checkout with Express Paypal Checkout yellow button (no account needed)
  3. or Login
  4. or Create your MIDIFILES.COM account (it's free and you'll have a permanent access to your files)
  5. Choose a payment method (secure payment with Stripe, Paypal or Credit Points - Wire transfer for EU only)
  6. Access your music files (MIDI 0-1, ZIP, MP3, MP4 etc.) on "My account" / "My files" tab

Your MIDIFILES.COM Account is free and allows you to access your files and enter your full name, company, address and other usefull informations about music.
No virus, no spam, no confidential data shared with anybody (we hate that !).

How to open you free account ?

Click here to open new account, add a user name and email. A password witll be generated and sent to you by our server. Please check your SPAM directory. If you are a Hotmail user, please double check emails sent from "studio(at)midifiles.com"

Discount

YES :) You can have discounts : Credits / Points - VIP Pass

Your account

Once completed, you can identify yourself with a username and a password. If you forgot your password, you can request a new one here. Don't forget to check your spam directory.

When you are logged in, a new menu appears on top of the page and on the left side.

My account : acces your account details
My Points : shows the avalailable Loyalty Points you can use to buy files
Log out

Your account details

When you click on "My account", you can access details

View : your account
Edit : allows you to modify your parameters and data (email, password, name, language, newsletter etc.). There are no confidential info and we will never ask for.
My files : get access to your downloads
Points : points details
Order history
Address book : your address for invoice edtiting or to physical goods

How to download my music files ?

Once your payment is completed, go to "My Account" and "My files" tab. Your may need to login.

It happens sometimes when we need to transfer file between our studio and your account. Allow us few seconds / minutes to upload files fromour studio to your account.

I didn't find the MIDI file I want. Can you produce it for me ?

Of course yes ! We do produce any MIDI files from any (audible) MP3 or online video.

Click for more info and samples

What are Points ?

100 points = 1 €

 You can buy some loyalty points here and get up to 40% rebate here

Once you have enough Points, you can use it on payment method page, by choosing "Points"

Is payment secure ?

YES ! Payments are 100% secured.

As French company registered in France / Europe since 1995 - GATE SOLEIL Production, 16 rue de Gate Soleil 87100 LIMOGES, we are using secure recipients identified by secure page starting with https:// when you pay by STRIPE or PAYPAL. We don't keep nor use nor see or show any confidential informations. We are also official distributor of PassportMusic Software and are present in USA (Louisville / KY) and in Germany (Berlin).

Do you have any question ?

If you do, please fill the here under form and we'll get back to you asap.

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